How do I ensure my customers receive all my emails?

Updated on: 25 February 2019

Your online store sends out automatic order confirmations and emails once you’ve changed the status of an order. Moreover, you can send out newsletters from your online store. Needless to say, if you want to ensure your customers actually receive them, you need to enter the correct email address.

With MyOnlineStore PRO/PREMIUM you can connect your personal domain. We recommend you also register a mailbox with that domain (e.g. You need to save this matching email address as the sender address in your online store. To enter your online store’s sender address go to ‘Personal data’ in your admin panel.

If you don't use a matching mail adress and don't enter a complete SPF record, your emails may be marked as spam and not be delivered to your customers. It is mainly Hotmail, Live, Outlook, Yahoo and Gmail as sender addresses that are marked as spam. 

You can add an SPF record for the chosen email address to your domain. Your host can assist in adjusting the DNS records. An SPF record tells the email server that the email is safe and doesn’t have to be marked as spam. You can only do this for domains you have registered yourself, not for Hotmail, Live, Outlook, Yahoo and Gmail email addresses.

This is what an SPF record looks like:

Type: SPF-record
Value: v=spf1 a/24 mx/24 ip4: ~all

Value: the host of your email domain can help you add this record.

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